Resolve patient balances and denied claims without the tug of war.
Many patients want to pay. They also want to understand their bill, make sure insurance was processed correctly, and to be understood. Mantl Health brings insurance expertise, our own software, and hands-on management to the accounts your process couldn't close, so patients get clear answers, denied claims get a second look, and you keep every vendor you have. We're paid only from what we recover.
- No upfront cost
- Nothing to replace
- Live within two weeks of system access
Your process does the first 80%. We work what's left.
Every revenue cycle has visits that go quiet: a claim the same insurer keeps denying, a small balance nobody has time to call about, a patient who had coverage but couldn't be reached before timely filing ran out. That is the work we do.
Two services.
One team that knows both.
Patient advocacy
We take over balances after insurance and manage every contact with your patients, to standards we set and watch. Because our people know insurance, patients get the answer to the first question they ask: "Why do I owe this?"
- Early-out and late-stage balances
- Payment plans that patients can keep
- A client portal where you monitor every account
Insurance recovery and denials
We work denied and underpaid claims your process has closed out. When a patient conversation turns up coverage that was never billed, or a coordination-of-benefits problem, we follow it through.
- Denial and underpayment appeals
- Medical necessity appeals
- Legacy AR workdowns during an EMR change
Nobody wants to be a number. Least of all on a bill.
You worked hard to give your patients personal care. The bill is the last thing they hear from you, and it should sound like you.
Every patient gets a clear breakdown, in every letter, email, call, and account page, that shows what their plan paid, what it didn't, why, and who to call. If something looks wrong, we check it with the insurer before anyone asks for a dollar. When a patient does call, they reach a trained person with the claim in front of them.
Some patients will still be unhappy to be asked for money they owe. That happens when your own staff ask, too. What matters is what happens next. Most vendors treat a complaint as noise; we treat the patient the way your own front desk would, as a customer with a question. Every concern is handled by a person, logged, and reported to you, so you always know what your patients are hearing and how it was handled.
See what your patients will see- Your procedure on March 4
- $1,840.00
- Your plan's discount
- −$722.00
- Your plan paid
- −$804.40
- What's left
- $313.60
Why: this is your deductible. You've met $1,186 of $1,500 this year. If that doesn't sound right, tell us and we'll check with your plan.
Not a consulting firm.Not a software company.Not a typical RCM vendor.The best of each.
What our software does, and what our people do.
Every revenue cycle vendor talks up its AI in vague terms, and most forget the human connection that healthcare runs on. Here is what our software does, and what our people do. We checked. This is the only place on our home page where we mention AI.
What our software does
- Sorts every account by what is most likely to resolve it
- Flags coverage that was never billed
- Spots denials that were resubmitted without fixing the cause
- Learns each payer's patterns for each client
- Gives you every account's status, any time
What our people do
- Explain the bill and answer your patients' questions
- Rebill claims and file appeals
- Sit down with your team every month to review results
- Run the analysis when you ask a question
- Tell you where your billing process broke and how to fix it
A practice was collecting 18% of patient balances. We added 20% on top.
A $4M practice with about 5,000 visits a year and an outsourced billing company brought us in behind their existing process. We work only the balances their billing company was finished with.
Five steps. About two weeks.
- Account AnalysisWe review your open inventory and give you a recovery estimate in writing.
- AccessYou grant read-only access. Our team builds the data extracts. Yours doesn't.
- DiscoveryWe learn your policies, workflows, and how you want your patients treated.
- StrategizeYou approve the approach before anyone contacts a single patient.
- Go LiveFirst recoveries usually land within 48 hours. First remit after month one.
A standing meeting, a named lead, and answers backed by your data.
Most vendors treat a client the way a collection agency treats a patient: as a case number, with the smallest clients waiting longest. We do it differently on purpose.
You get a named account lead. Every month we sit down with your management team to go through recovery trends, patient feedback, denial causes by payer, and where your revenue cycle could improve. When you ask a question, we run the analysis and come back with a number.
We built our software so the daily traffic between us is quick and clear, which leaves the meeting for quality conversation.
- Recoveries this month, by service and payer
- Patient feedback and complaints, with what we did
- Denial causes we saw, and what your front end can fix
- Opportunities we found in your data
- Your questions
Sample agenda. Yours will follow what matters to you.
How do you define Mantl?
- A responsibility that passes from one group to another.
- A layer that covers and protects what is beneath it.
- A beam that supports the structure above.
- Climbing. The move that gets you over a ledge when there are no holds left above you.
We chose the name for all four. Why →
Plain answers to billing questions.
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